Shipping policy

We aim to deliver within the timescales required by the customer, however delivery times and dates quoted on this website or by Email are approximate and Sterling ITI Ltd will not be held responsible for the consequences of any delays in delivery.

Goods will be delivered to the customers business address, unless otherwise agreed in writing.

Delivery options and the price for each service is available on the Delivery page of this website. Delivery prices exclude VAT and apply per order regardless of the number of products ordered. Delivery options are also set out clearly in the checkout section of this website.

We deliver to any UK mainland postcode at the standard UK rates outlined on our delivery page this excludes the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man, Northern Ireland and the Republic of Ireland.

Delivery costs may be considerably higher to these destinations (and other international destinations), outside of the UK tax and import duties are always the responsibility of the purchaser.

We aim to despatch all in-stock items the same working day on orders placed before 15:00 GMT. For orders received outside these hours, including weekends and bank holidays we aim to despatch the next working day.

By selecting your preferred delivery option you agree that proof of delivery supplied by that delivery company is sufficient evidence of your goods being received.

Risk and Delivery Complications

Risk of loss or damage is passed to the customer upon delivery.

The customer should inspect the goods as soon as is possible upon delivery and inform Sterling ITI Ltd within 7 days If any products appear damaged upon reasonable examination, if there is a shortfall in the quantities delivered or if the products delivered are not in accordance with the order. In any of these cases Sterling ITI shall, at Sterling ITI Ltd discretion, replace the products or refund the price of the damaged or incorrectly delivered goods.

Any non-delivery of parcels should be reported within 10 days of the scheduled delivery, in this case Sterling ITI Ltd will deliver any undelivered products or refund the price of the goods.

If the customer fails to give notice within the periods outlined above the products will be presumed to be in accordance with the order, free from defects and the customer will have been deemed to have accepted the products accordingly.