Terms of service
All orders placed on this website are accepted by Sterling ITI Ltd subject to the terms and conditions outlined on this webpage and in the company’s full terms and conditions. No other terms will apply to the supply of goods and services by Sterling ITI Ltd unless previously agreed in writing by a company director.
Contract of sale
When you place an order, you are making an offer to buy goods or services from Sterling ITI Ltd You will receive acknowledgement of your order, however this is not acceptance of your order. Your order will only be accepted upon the despatch of the goods or services, at which point you will receive confirmation. Until you receive this confirmation Sterling ITI Ltd reserve the right to decline the supply of goods or services. We will endeavour to prevent this from happening and aim to deliver all products to a satisfactory standard within the timescales required.
Website Information
We try to specify accurate descriptions and dimensions for each product listed on the Sterling ITI Ltd website, however it is accepted that all descriptions and dimensions communicated to the customer are approximate and that it does not form any sort of contract between Sterling ITI Ltd and the customer. Sterling ITI Ltd will not be held liable for any errors or omissions on its website and reserve the right to refuse the supply of goods or services where errors or omissions have been made.
Pricing
Sterling ITI Ltd are a business-to-business supplier, therefore all prices displayed on this website exclude VAT and delivery. VAT will be charged at the rate applicable at the date of despatch. The customer is informed that prices on the Sterling ITI Ltd website are subject to change without prior notice at any time.
Payment
Card Payments - We accept secure payments both on this website and by telephone.
Pro-forma Invoice - You can request to pay on pro-forma terms. You will receive an invoice upfront which will be paid within 30 days and your goods will be despatched upon receipt of full payment.
30-day Account - Sterling ITI Ltd will be pleased to open a net 30 day credit account subject to the acceptance of a satisfactory credit application and/or trade reference. Until a credit account has been established Sterling ITI Ltd will accept payment by credit/debit card or on pro-forma terms.
Ordering
Sterling ITI Ltd reserve the right to refuse the supply of goods or services to any company or person whether payment has been taken or not. If trade is declined the customer will be given notification of non-acceptance by Email or telephone and any payment made will be refunded.
Sterling ITI Ltd will accept orders by telephone, web or Email. When ordering stock products the customer must specify the part number, up-to-date price and delivery option. If orders cannot be fulfilled completely from stock, the balance will be placed on back order and fulfilled when the balance of the stock has been manufactured at the discretion of the customer.
Ownership
Ownership of all products supplied shall not pass to the customer until full payment for the goods and any other amounts owed to Sterling ITI Ltd have been paid. If a customer is late paying any amount to Sterling ITI Ltd, then Sterling ITI Ltd will be entitled to the immediate return of any products where ownership has not been passed to the customer.
Guarantee
All products are guaranteed to function correctly without fault upon delivery. Any products considered to be faulty by Sterling ITI Ltd upon reasonable inspection will be replaced hastily at the cost of Sterling ITI Ltd.
Unless otherwise agreed or stated by Sterling ITI Ltd the lifespan of our products cannot be guaranteed, however Sterling ITI Ltd may replace defective products at the discretion of Sterling ITI Ltd, this does not apply to defects that occur as a result of improper use.
Liability
Sterling ITI Ltd will not be held liable for damage, losses (whether direct, indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information whether or not due to its negligence or that of its employees, agents or sub-contractors.
Sterling ITI Ltd shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all may result from, or be connected with: (i) any express or implied terms of the contract between Sterling ITI Ltd and the customer or of any order accepted by Sterling ITI Ltd; (ii) any duty of any kind imposed on Sterling ITI Ltd by law arising out of or in relation to the contract between Sterling ITI Ltd and the customer or order; (iii) any defect in the products or services; (iv) intellectual property rights infringement; or (v) any other loss whatsoever arising out of these terms and conditions of sale.